FAQs

More Info to Come.

All brackets are included in the product packing. In the case of the ShockIQ and DockIQ, the bracket can be mounted with a strap until fully tested and mounted permanently later. Self-tapping screws are also included.

Using the DockIQ mobile app, go to “Settings” and select “Payments Option” to make your changes.

The DockIQ platform is priced on a monthly cellular plan. We currently do not support a yearly fee.

All installation manuals are included in the shipping box. If you have misplaced or need an additional copy, look for your specific product manual on the DockIQ support page.

DockIQ products currently support AT&T and Verizon. Please share your cellular coverage experience at your lake house and dock with your dealer when selecting the correct vendor.

The Boat GPS device can easily be installed by the homeowner by connecting two wires to the black(-) and red(+) battery posts. If you want to have temperature, bilge pump, and ignition monitoring, that will require more skills in boat wiring. We recommend contacting your boat dealer, or boat repair company, to assist with the installation. The product manual would detail what is needed.

The DockIQ cellular network is not a shareable network. The monthly usage charge is based on DockIQ devices use of the network, not external devices.

Once you’re viewing the photo you want to share, simply click on the “sharing icon” and enter the email to which you want to send the photo.

With all DockIQ products, all storage costs for alerts or pictures are included in your initial purchase price. Your only additional cost is the monthly cellular charge that’s billed automatically to your credit card on file.

The fee is for cellular communication and cloud storage.

First, make sure no one is swimming around the dock. Next, inform everyone of the conditions and quickly move off the dock. Based on your comfort level with electricity and if proper tools are available, try to diagnose the electrical problem yourself. You can do this based on how the alarm sounded:

• Did it sound only until the power was shut off? – this points to an electrical problem with your dock wiring.
• Did the alarm continue sounding even after your dock power was tripped? – this means your electrical power problem is coming from the water.

In either condition, it’s important to take this situation seriously. We also recommend calling your Dock Electrician and scheduling a full dock electrical checkup.

Each unit has a defined test procedure in order to know if it is functioning properly. For directions, please consult the product’s manual.

DockIQ product support can be handled by your dealer or directly with DockIQ.

The camera should be mounted high enough where walking on the dock would not inhibit the camera from taking clear pictures. We suggest mounting the camera in a location and testing the camera location by taking pictures to confirm it’s showing the section of your dock you want. If not, move it and retest.

The DockIQ platform only supports the use of DockIQ cameras.

The DockIQ platform supports the installation of multiple cameras. The DockIQ mobile app is required in order to install new cameras. You will need to scan the QR code of the new camera. Once a camera is added, you can rename it in the app to more easily identify where images are coming.

ShockIQ, DockIQ, the DockIQ Cameras, and the Boat GPS devices require 110vac power. Please consult the product manuals for the actual install steps and required amperage .

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This is a homeowner's choice; however, we do have homeowners using conduit for the AC power source and other wires. Consult your electrician for suggestions or installations. Remember, conduit is not required and additional connectors would be required which are not supplied by DockIQ.

First, make sure no one is swimming around the dock. Next, inform everyone of the conditions and quickly move off the dock. Based on your comfort level with electricity and if proper tools are available, try to diagnose the electrical problem yourself. You can do this based on how the alarm sounded:

• Did it sound only until the power was shut off? – this points to an electrical problem with your dock wiring.
• Did the alarm continue sounding even after your dock power was tripped? – this means your electrical power problem is coming from the water.

In either condition, it’s important to take this situation seriously. We also recommend calling your Dock Electrician and scheduling a full dock electrical checkup.

Dock IQ recommends having your dock checked every 2 years. If your wiring is over 8-10 years, a full check-up is suggested.

Please consult your user manual. All DockIQ products require specific batteries that are available for purchase through DockIQ or your specific dealer. Please consult your user manual.